Sales Terms and Conditions

Epoxy.com Logo - Epoxy, Polyurethane, Polysulfide, Polyester, MMA - Methyl Methacrylate and other Construction Resin Systems - Over 350 Products- Since 1980
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Sales Terms


Unless otherwise agreed upon in writing, buyer is responsible for the cost of shipping. Many of our products are made on an individual order basis. We will make every effort to ship your order in a timely way. However, because we have no control over the shipping companies once the product leaves us, there is no guaranty made by Epoxy Systems, Inc. as to the delivery date. Unless authorized in writing by Epoxy Systems, Inc., there are no returns on items purchased on this order, once the order has been “processed”. For the sake of this agreement “processed” is defined as once the order is prepared to be shipped, or if the order has to be made, once production of the product is started, whichever is first. In the event of authorized returns a restocking charge will be charged in the amount of 30% of the value of the material returned or $150 whichever is greater.  All Returns are for merchandise (store) credit only, no cash or credit card credits.  In the event of a return, buyer is responsible for the cost of shipping and handling in both directions.

All damaged shipments must either be refused or signed for with details of the damage documented (upon delivery) for us to place a damage claim with the shipper.  No replacement of damaged material will be used unless this has the shipment is signed for as damaged or refused from the trucking company by the customer when the product is delivered.

All products proven to be defective in manufacture will be replaced at no charge. Since the use of these products is beyond the control of Epoxy Systems, Inc. ("Epoxy.com") we cannot assume any risk or liability for results obtained, nor can we accept damages in excess of the purchase price of these products. Epoxy.com’s warranty applies  to products (when properly stored) for the period of time as follows (unless otherwise noted on a specific product's Technical Data Sheet): Epoxies, one (1) year; Polyesters, Methyl Methacrylates and Polyurethanes Three (3) months; Power Tools and Equipment 30 days; Vinyl Esters and all other resins (not specifically mentioned above) 60 days. Epoxy.com warrants that its products will be free of manufacturing defects when handled, stored, mixed and applied in accordance with recommendations of Epoxy.com. If any product fails to meet this warranty, the liability of Epoxy.com will be limited to replacement of any non-conforming material if proof of such non-conformity is given to Epoxy.com within the warranty period for the material (as indicated above), or within 1 year of the delivery of materials (whichever is sooner). Epoxy.com may in its discretion refund the price received by Epoxy.com in lieu of replacing the material. No customer, distributor, or representative of Epoxy.com is authorized to change or modify the published specifications of this warranty in any way. No one is authorized to make oral warranties on behalf of Epoxy.com. In order to obtain replacement or refund the customer must provide written notice containing full details of the non-conformity. Epoxy.com reserves the right to inspect the non-conforming material prior to replacement. EXCEPT FOR THE EXPRESSED WARRANTY STATED ABOVE, THERE ARE NO OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PURPOSE. Epoxy.com's OBLIGATION SHALL NOT EXTEND BEYOND THE OBLIGATIONS EXPRESSLY UNDERTAKEN ABOVE AND Epoxy.com SHALL HAVE NO LIABILITY OR RESPONSIBILITY TO THE PURCHASER OR ANY THIRD PARTY FOR ANY LOSS, COST, EXPENSE, DAMAGE OR LIABILITY, WHETHER DIRECT OR INDIRECT, OR FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES. 

Proper mixing and installation is critical to the optimal success of all product.  See Installation Tips, Techdata, & MSDS for more details on our products.  Be sure to contact us with any questions and/or concerns that you have.

For more information please contact:

Epoxy.com
A Division of Epoxy Systems, Inc
20774 W. Pennsylvania Ave.
Dunnellon, Florida 34431
Hundreds of Systems,
Since 1980 - Over 33 years
Florida & Vermont
USA


Customer and Technical Support Hours: 9AM-4PM Eastern Time (6AM-1PM Pacific Time).
Closed 12 Noon-1PM Eastern Time for Lunch

321-206-1833  Customer Service - Ordering and Order Status
                         Katey Fontaine, VP - Customer Service Director
                         sales@epoxy.com

                        Technical Support
352-533-2167  Norm Lambert, President - Technical Support Director 
                         info@epoxy.com

352-489-1666  Accounting and Administration
                         Debby Lambert, CEO, and CFO
                         office@epoxy.com

352-489-1625   Fax line to all Departments

We accept MasterCard, Visa, American Express, Discover, Wire Transfers, and Cashiers Checks We accept MasterCard, Visa, American Express, Discover, or Wire Transfers.

Copyright © 1994-2015 (prproviding online information about the right product for the right job for 20 year Epoxy Systems Inc. DBA Epoxy.com - Florida and Vermont.  All rights reserved.

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